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Q.
[Monthly Membership Course] Changed smartphone's model/carrier. Is there any procedure required?
A.

The process differs depending on the model change/payment method pattern.
Please check below.

For those using [Credit card payment]
No particular procedure is required. Next, enjoy 『IZ*ONE JAPAN OFFICIAL FAN CLUB SITE』 on your new device.
Update your registered email address on “My Page” only if your email address has changed.

*For those using [Smartphone carrier payment]
<<If you have changed devices under the same cellphone carrier>>
If there are no contract changes, such as a name change, your payment information will be transferred and you can continue using the site with a new device.
However, there are cases where the payment information may not be transferred due to contract details.
In cases like these, proceed to
[Automatic cancellation at the end of the month of the model change].
From the beginning of the following month, please login to the new device through the home page and resume membership fee payment via ""Enter payment information"".

<<When switching to a new cellphone carrier>>
Since the payment information has not been transferred, [Automatic cancellation at the end of the month of the model change] will occur.
From the beginning of the following month, please login to the new device through the home page and resume membership fee payment via ""Enter payment information"".

*The ""Join Date"" will not be carried over if more than 30 days have passed after canceling membership. Thank you for your understanding.

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