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Q.
What should I do if I changed my name after marrying, or if I made a mistake when entering my name (kanji/phonetic) or date of birth?
A.

Customers may not change the name or date of birth they used to register.
Please note the items below which apply to you and contact support.

•If your surname has changed due to marriage, etc.
membership number, registered name (kanji/phonetic), name after change (kanji/phonetic), date of birth

•If your date of birth was entered incorrectly
membership number, registered name (kanji/phonetic), correct date of birth

Please note that name changes are not permitted after registration is complete. The same applies to members registering under a family name and then seeking to change it.

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